Refund policy

Effective Date: June 7, 2024

We hope that you will love your NSTALGIX purchase but should you change your mind, you are welcome to return your product to us within 14 days of your purchase date for a refund or credit.

Refunds will only be offered if a product returned is in new, unused, and resale-able condition.

If a return is due to a change of mind, the cost of returns will be the responsibility of the customer.

In the event that a return is due to a faulty product, a free return will be offered.

Sale items or any items purchased using a discount code cannot be refunded or returned.

HOW TO INITIATE A RETURN

CHANGE OF MIND

  1. Email us at info@nstalgix.com with your order number and we will provide you with our return address. 
  2. Check if your return meets the requirements of the returns policy. 
  3. Please package your items securely, print the return label, and attach it. 
  4. Drop off your return at the post office.
  5. Email us at info@nstalgix.com and update us with the tracking number.
  6. Once your order has been received by us, we will carry out a final inspection and send you an email to notify you that we have received your returned item(s). We will also note in this email if your item(s) qualify for a refund.
  7. If you have been approved, a refund will be processed, and a credit will be applied to your original method of payment. Please note if you have paid a postage cost on your order, we will deduct this amount from your refund. In the event your order does not qualify for a refund, you will need to pay a postage fee to have the item(s) returned to you. 

IMPORTANT NOTE: Please take care when packing your parcel for return, it is your responsibility to ensure that the package arrives in the same condition that it was received in and failure to do this may result in rejection of your refund request.

FREE RETURNS

Free returns will available in the event you have not received what was originally ordered or if it has arrived damaged.

  1. Find your order/receipt number. This can be found on your confirmation/shipment email.
  2. Please contact our team at info@nstalgix.com, we will check if you meet the free return conditions and generate a returns label for you if it qualifies.
  3. Print your return label and organise your free return by packaging your items securely and attaching the free return label emailed to you. 
  4. Drop off your return. 

EXCHANGES

At this time, NSTALGIX is not offering exchanges, and exchanges are only accepted for the same item if there are any defects or damages. If you wish to replace your item with another, please return your original order for a refund and repurchase from our website.

CONSUMER GUARANTEES

Our products come with consumer guarantees as per Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above.

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

  • If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description, or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonably foreseeable loss or damage.
  • If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.

Where a product is damaged through misuse, accident, or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and NSTALGIX may choose not to provide a refund, exchange, or repair (if applicable).

NSTALGIX will require proof of purchase before providing a remedy under the Australian Consumer Law.

Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.

PROOF OF PURCHASE

You may use any of the following as proof of purchase:

  • E-receipt tax invoice
  • Any other proof of purchase of the relevant product

PRIVACY

NSTALGIX is committed to protecting your privacy. You may be asked to provide valid photo identification when returning a product so that we can record your name, address and other identification details. The Personal Information (as defined in the Privacy Act 1988 (Cth)) collected will be stored and used in accordance with our Privacy Policy.